BEFORE SUBMITTING A WORK ORDER
Follow these steps:
1) Self Help – Please take the time to think about the issue you may be having. Sometimes restarting a program, application, browser, or device will do the trick. Are all of the cables plugged in to the correct places? Have you turned the device on?
2) Partner Help – We have carefully chosen the partners (some may call them vendors) for the product that they offer as well as the support that they give in regards to their product. Please utilize these offerings as you continue your path of life long learning.
3) Technology Department Support – We utilize One to One Plus for support tickets. If you have tried #1 and #2 and still have an issue that needs attention, please submit a ticket. All we ask is that you use your words and explain the issue like you would ask a student to write a paper, solve an equation, or execute a play. We will respond as quickly as we can, do the best we can, and help you get back on track. You will need to:
Login to the One to One Plus Portal with your username and password.
Type of supported device on which you are experiencing the problem and its asset ID number
A clear and specific description of the problem or request, including information regarding any error messages you may have received, screen shots, time of event, user logged in at the time.
Fill out the request form completely.